# Terms & # Conditions **TERMS AND CONDITIONS FOR USE OF SERVICES IN UNITED ARAB EMIRATES** Last update to Terms: 23 September 2025 UNITED ARAB EMIRATES – ENGLISH **PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY:** THE COMPANY PROVIDING: - THE SERVICES RELATED TO THE USE OF THE DOTT MOBILE APPLICATION AND - THE RENTAL SERVICE AND YOUR CONTRACTUAL PARTNER UNDER THE INDIVIDUAL RENTAL AGREEMENT DEPENDING ON THE CITY IN WHICH YOU USE OUR SERVICES, IS: - **IN DUBAI, RAS AL KHAIMAH AND SHARJAH**– INNOHUB ELECTRIC SCOOTERS RENTAL LLC, REGISTERED UNDER NUMBER 824706 WITH REGISTERED OFFICE AT WAREHOUSE 12, 4TH STREET, AL QUOZ 3, AL QUOZ INDUSTRIAL, DUBAI, UAE - **IN ABU DHABI** – INNOHUB ELECTRIC SCOOTERS RENTAL L.L.C – BRANCH OF ABU DHABI 1, REGISTERED UNDER NUMBER CN-2767355, WITH REGISTERED OFFICE AT SECTOR M21, MUSAFFAH, ABU DHABI, UAE (HEREINAFTER, FOR THE PURPOSES OF THE THESE TERMS, EACH INDIVIDUALLY REFERRED TO AS “ **TIER**”) If these terms and conditions (“ **Terms**”) should refer to “ **We**”, “ **Us**” or “ **Our**” this means Innohub Electric Scooters Rental LLC or Innohub Electric Scooters Rental L.L.C. – Branch of Abu Dhabi. These terms and conditions (“ **Terms**”) govern your (hereinafter “ **you**” or “ **your**”) (i) use of Dott’s mobile application (“ **App**”) following your registration for a User Account (if applicable), and (ii) rental of TIER’s shared electric bikes (“ **e-bikes**”) and shared electric scooters (“ **e-scooters**”) (collectively “ **Vehicle(s)**”) via the App or via an authorized third party platform (“ **Third Party Platform**”) from time to time (collectively “ **Services**”). Subject to these Terms, you and TIER enter into a contract for the usage of the App if applicable, including the User Account (“ **App Agreement**“). For the rental of the Vehicles, you enter into separate contracts for each use of a Vehicle (“ **Individual Rental Agreements**“) with TIER. If you rent a Vehicle through a Third Party Platform, all of these Terms shall apply to your use of the Services except for clauses 1 and 5 below. You will also be subject to the Third Party Platform’s terms and conditions in addition and without prejudice to these Terms. DURING THE REGISTRATION PROCESS FOR THE APP AND WHEN UNLOCKING A VEHICLE FOR USE VIA THE APP OR VIA A THIRD PARTY PLATFORM YOU MUST AGREE TO THESE TERMS. WE ONLY ALLOW YOU TO USE THE SERVICES IF YOU ACCEPT THESE TERMS SO DO NOT MAKE USE OF THE SERVICES IF YOU DO NOT AGREE TO THESE TERMS. **TERMS APPLICABLE TO YOUR USE OF THE SERVICES** ### 1. YOUR USER ACCOUNT You must register for a user account through the App (“ **User Account**”) on your mobile device before any use of the App and in order to hire Vehicles via the App a User Account must be created via the App. In order to set up your User Account the App will prompt you to provide (i) certain information about yourself (all fields indicated as mandatory must be completed), and (ii) a method of payment (details of valid credit card, debit card or other approved payment method), and (iii) any other information or documents required in order to allow you to use the App and Vehicles as indicated in the registration process in the App. The payment details are provided to third-party payment processors and are only accessed or stored in masked format. All fields filled in by you during the registration procedure will be stored in your User Account, to which you will have access and you will be able to rectify at any time through the App or by emailing support@ridedott.com. All information that you have provided must be accurate, true, up-to-date, and complete, and it must match that on your identification documents. Your User Account is personal to you and you will ensure that it is kept secure and not shared with or used by anyone else. You will not, directly or indirectly, create a User Account for another person or transfer your User Account to another person. When using a Vehicle, you will comply with all security measures that may be communicated to you from time to time in your User Account when unlocking the Vehicle. You are responsible for all loss and damage arising from your disclosure of your User Account information, or any electronic threats, attacks or fraudulent activity resulting from your failure to safeguard the security of your User Account. ### 2. USE OF VEHICLES Via your User Account you can rent a Vehicle based on an Individual Rental Agreement as follows: In your User Account you can identify any available Vehicles and unlock such Vehicles for usage. When you unlock the Vehicle in your User Account to start a ride (as further described in Section “Starting and Ending a Ride” below), you enter into an Individual Rental Agreement with TIER for the use of such specific Vehicle. Should you rent a Vehicle via a Third Party Platform you will enter into an Individual Rental Agreement upon unlocking a Vehicle via such Third Party Platform. In either case, the Individual Rental Agreement shall be based on these Terms as well as any additional terms (such as relating to fees and permitted operational areas as well as the applicable Insurance Policy). ### Safety First Prior to using the Vehicle it is recommended that you inspect the Vehicle for damage (including checking the frame, deck, kick stand, tires, lights and display) and test the brakes and throttle. Make sure you check that the battery is sufficiently charged to get you to where you want to go. If you are using an e-bike, make sure your seat is properly adjusted prior to riding. ### Compliance with Laws You are obliged to conduct yourself in compliance with all applicable laws and regulations, including laws and regulations relating to the use of the Vehicles and all traffic rules and regulations applicable to the use and parking of the Vehicles. Failure to comply with this requirement may result in fines, penalties, loss of driver’s license and termination of your User Account. ### Parking You must park Vehicles in Designated Parking Areas within the Operational Areas. You may be charged an administrative fee of up to EUR300 in respect of the costs for recovering any Vehicle in the event you do not follow the above mentioned parking and locking instructions. ### Fines You will be solely liable for and will pay any fines, fees, penalties, impounding cost and/or other charges imposed by a governmental authority resulting from parking or using a Vehicle improperly, or by you violating any law, rule or regulation while using the Vehicles or by you failing to comply with any of these Terms (“Fines”). ### Reporting Accidents and Loss or Damage to Vehicles You will report any damages, accidents, personal injury, Defective Vehicles, stolen or lost Vehicle immediately by contacting us via email at: claims-support@ridedott.com. You will immediately file a report with the local police department if a Vehicle you rented is stolen. ### Insurance All insurance required to operate the Services under local laws will be maintained, such as third-party liability insurance to cover your liability for accidental physical injury to third parties or accidental damage to the physical property of third parties arising from your use of the Vehicles. **For more information on what is covered and how to submit a claim, copies of TIER’s insurance policies are available here: [https://ridedott.com/insurance](/content/insurance/index.html).** ### Fees, Charges and Payment The fees for the use of the Vehicles are charged on a pay per use basis. Each time you wish to use a Vehicle you may be charged an unlock fee in addition to use fees which are calculated based on the duration of your use of the Vehicle. All fees are non-refundable and inclusive of VAT. ### Conclusion These Terms are the entire agreement relating to its subject matter and supersedes all prior or contemporaneous oral or written communications, understandings, proposals of you and Us relating to the subject matter of these Terms.