Terms & Conditions

TERMS AND CONDITIONS FOR USE OF SERVICES IN SWITZERLAND
Last update to Terms: 23 September 2025
SWITZERLAND – ENGLISH

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY:
SCROLL TO GROUP RIDE TERMS

THE COMPANY PROVIDING SERVICES IS Tier Mobility Suisse GmbH, Davidstrasse 45, 9000 St. Gallen, Schweiz, USt-Id-Nr.: CHE-300.777.478 (Switzerland) (HEREINAFTER, FOR THE PURPOSES OF THE THESE TERMS, “TIER”)

If these terms and conditions (“ Terms”) should refer to “ We”, “ Us” or “ Our”, this means TIER Mobility Suisse GmbH.

These terms and conditions (“ Terms”) govern your (hereinafter “ you” or “ your”)

(i) use of our mobile application (“ App”) following your registration for a User Account (if applicable), and

(ii) rental of our shared electric bikes (“ e-bikes”) and shared electric scooters (“ e-scooters”) (collectively “ Vehicle(s)”) provided by us via our App or via a third party platform authorised by Us (“ Third Party Platform”) from time to time in Switzerland (collectively “ Services”).

Subject to these Terms, you and TIER enter into a contract for the usage of the App, including the User Account, if applicable (“ App Agreement“).

For each rental of a Vehicle you enter into separate contracts with TIER (“ Individual Rental Agreements“) relating to your usage of our Services in Switzerland.

If you rent a Vehicle through a Third Party Platform, all of these Terms shall apply to your use of our Services except for sections 1 and 5 below. You will also be subject to the Third Party Platform’s terms and conditions in addition and without prejudice to these Terms.

DURING THE REGISTRATION PROCESS FOR OUR APP AND WHEN UNLOCKING A VEHICLE FOR USE VIA THE APP OR VIA A THIRD PARTY PLATFORM YOU MUST AGREE TO THESE TERMS. WE ONLY ALLOW YOU TO USE THE SERVICES IF YOU ACCEPT THESE TERMS SO DO NOT MAKE USE OF THE SERVICES IF YOU DO NOT AGREE TO THESE TERMS.

THERE ARE OTHER TERMS WHICH MAY APPLY TO YOU:

These Terms refer to the following additional terms, which also apply to your use of some or all Services:

• Our privacy policy available at: https://ridedott.com/privacy(“ Privacy Policy”). In order to provide the Services to you, we may need to collect and use your personal information. For example, when you register for a User Account, we may require certain contact information. For further information on what personal information we may collect and how we use it (as well as your rights in relation to your personal information) please read our Privacy Policy.
• Our insurance policies available at: https://ridedott.com/insurance (“ Insurance Policies”), which set out the extent of insurance coverage you may receive when using our Vehicles under an Individual Rental Agreement.

If you use the Services while in a country other than Germany, the Services are offered by an affiliate of Us located in such other country. In this case, you will enter into an App Agreement (if applicable) and into the Individual Rental Agreements with such local affiliates of TIER based on the country-specific Terms and Conditions. Such country-specific Terms and Conditions are available here https://www.tier.app/terms-and-conditions/ and identify the respective local affiliate of TIER as your contracting party.

TERMS APPLICABLE TO YOUR USE OF THE SERVICES

You must be at least 18 years of age and have the requisite mental and legal capacity to use our Services.

1. YOUR USER ACCOUNT
   You must register for a user account through the App (“ User Account”) before any use of our App and in order to hire Vehicles via our App (“ User Account”). A User Account must be created via the App. In order to set up your User Account the App will prompt you to provide us with (i) certain information about yourself, and (ii) a method of payment (details of valid credit card, debit card or other approved payment method), and (iii) any other information or documents required by us in order to allow you to use the App and Vehicles.

Your User Account is personal to you and you will ensure that it is kept secure and not shared with or used by anyone else. You will not, directly or indirectly, create a User Account for another person or transfer your User Account to another person. When using a Vehicle, you will comply with all security measures that we may communicate to you from time to time in your User Account when unlocking the Vehicle. You are responsible for all loss and damage arising from your disclosure of your User Account information, or any electronic threats, attacks or fraudulent activity resulting from your failure to safeguard the security of your User Account.

All information that you have provided to us must be accurate, true, up-to-date and complete and you agree to keep it this way.

2. USE OF VEHICLES
   Via your User Account you can rent a Vehicle based on an Individual Rental Agreement as follows: In your User Account you can identify any available Vehicles and unlock such Vehicles for usage. When you unlock the Vehicle in your User Account to start a ride, you enter into an Individual Rental Agreement with TIER for the use of such specific Vehicle.

You are obliged to follow the below rules at all times when making use of some or all Services:

• Age and Capacity: You are at least 18 years old and, when required by local laws, have a valid driver’s license.
• Safety First: Prior to using the Vehicle we recommend you inspect the Vehicle for damage and test the brakes and throttle.
• Compliance with Laws: You are obliged to conduct yourself in compliance with all applicable laws and regulations, including laws and regulations relating to the use of the Vehicles and all traffic rules and regulations applicable to the use and parking of the Vehicles.
• Availability: Our Services may not be available 24/7. There may be circumstances where our Services are interrupted, delayed or unavailable.

Parking: You must park Vehicles in Designated Parking Areas within the Operational Areas and where no Designated Parking Areas exist, you will always park the Vehicle in a manner which is permitted by law.

Starting and Ending a Ride: A ride starts from the moment you “unlock” a Vehicle in the App and ends as soon as you select the “end ride” option in the App.

Fines: You will be solely liable for and will pay any fines, fees, penalties, impounding cost and/or other charges imposed by a governmental authority resulting from parking or using a Vehicle improperly.

INSURANCE

We will maintain all insurance required to operate our Services under local laws, such as third-party liability insurance to cover your liability for accidental physical injury to third parties.

3. FEES, CHARGES AND PAYMENT

Fees
The fees for the use of our Vehicles are charged on a pay per use basis. Each time you wish to use a Vehicle you may be charged an unlock fee in addition to use fees.

Payment
Payment may be made by the credit or debit card you loaded in order to register for a User Account or by any other payment method permitted by TIER or the Third Party Platform.

Promotional Codes
In some circumstances TIER may provide you with promotional codes.

4. INTELLECTUAL PROPERTY

As part of the App Agreement, we grant you a personal, limited, royalty-free, non-exclusive, revocable and non-transferable, license to download and use our App solely to enable you to use the Services.

5. LIMITATION OF LIABILITY

We shall be liable in accordance with the statutory provisions for damages caused intentionally or through gross negligence.

6. INDEMNIFICATION
   You agree to indemnify, defend and hold us harmless from and against all fines, penalties, claims, actions, liabilities, losses, expenses, damages and costs arising directly or indirectly from your negligent or willful misuse of the Services.

7. Right of cancellation
   You have the right to cancel this contract within fourteen days without giving any reason.

Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you within 14 days.

GROUP RIDES TERMS
In some cities, we offer you the option to simultaneously rent multiple Vehicles through your User Account. Group Rides are subject to availability and hosted by the initiator of the Group Ride.

• HOST’S RESPONSIBILITIES: The Group Ride must be started through your User Account. You must ensure that all safety measures are properly shared with all Group Riders.
• COSTS: All costs and fees associated with Group Rides will be charged to your User Account through the payment method registered on the App.
• LIABILITY: You are fully responsible for all Fines and costs related to a Group Rider’s use of the Services during Group Rides.

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