Terms & Conditions

TERMS AND CONDITIONS FOR USE OF SERVICES
Last update to Terms: 23 September 2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY GOVERN YOUR USE OF THE SERVICES.

THE COMPANY PROVIDING:

• THE SERVICES RELATED TO THE USE OF THE DOTT MOBILE APPLICATION

AND

• THE RENTAL SERVICE AND YOUR CONTRACTUAL PARTNER UNDER THE INDIVIDUAL RENTAL AGREEMENT

IS TIER MOBILITY SWEDEN AB AS WITH REGISTERED OFFICE AT ÖSTERMALMSTORG 1, 114 42 STOCKHOLM, SWEDEN (HEREINAFTER, FOR THE PURPOSES OF THE THESE TERMS, “ TIER”)

These Terms govern your (hereinafter “you” or “your”)

(i) use of Dott’s mobile application (“ App”) following your registration for a User Account (if applicable),

and
(ii) rental of TIER’s shared electric bikes (“ e-bikes”) and shared electric scooters (“ e-scooters”) (collectively “ Vehicle(s)”) via the App or via an authorized third party platform (“ Third Party Platform”) from time to time (collectively “ Services”).

1. YOUR USER ACCOUNT
You must register for a user account through the App (“ User Account”) on your mobile device before any use of our App and in order to hire Vehicles via our App.
Your User Account is personal to you and you will ensure that it is kept secure and not shared with or used by anyone else.
You are responsible for the use of your User Account at all times.

2. USE OF VEHICLES
Via your User Account you can rent a Vehicle based on an Individual Rental Agreement. When you unlock a Vehicle in your User Account to start a ride, you enter into an Individual Rental Agreement with Us for the use of such specific Vehicle.

Starting and Ending a Ride: A ride starts from the moment you “unlock” a Vehicle in the App and ends as soon as you select the “end ride” option in the App thereby locking the Vehicle again.
Once the option “end ride” has been selected, you should wait to receive confirmation that the ride has ended.

Age and Capacity: You are at least 18 years old and have a valid driver’s licence when required by local laws as indicated in your User Account or by a Third Party Platform.

Safety First: Prior to using the Vehicle we recommend you inspect the Vehicle for damage and check your surroundings in order to avoid a collision.

Compliance with Laws: You are obliged to conduct yourself in compliance with all applicable laws and regulations, including traffic rules.

3. INSURANCE
We maintain all insurance required to operate our Services under local laws, such as third-party liability insurance. In certain countries, we provide you with additional insurance coverage for accidental death or permanent disability.

4. FEES, CHARGES AND PAYMENT
The fees for the use of our Vehicles are charged on a pay per use basis, including unlock fee and usage fees based on duration.

5. INTELLECTUAL PROPERTY
As part of the App Agreement, we grant you a personal, limited, royalty-free, non-exclusive, revocable license to use our App solely to enable you to use the Services and for non-commercial purposes.

6. LIMITATION OF LIABILITY
We are liable for foreseeable damages caused by wilful or grossly negligent conduct. We shall not be liable for indirect or consequential losses.

7. INDEMNIFICATION
You agree to indemnify, defend, and hold us harmless from all fines, penalties, claims, actions, liabilities arising from your negligent or willful misuse of the Services.

8. TERMINATION
Both parties have the right to terminate the App Agreement at any time, subject to prior notice to the other party.

9. MODIFICATIONS
We may amend these Terms from time to time, including applicable fees and insurance policies.

10. FORCE MAJEURE
We shall not be responsible for any loss caused by occurrences outside our control including power outages, riots, floods, and government actions.

11. GOVERNING LAW AND JURISDICTION
These Terms, the App Agreement, and the Individual Rental Agreements are solely governed by the laws of Sweden.

12. CONTACTS
Should you have any questions relating to the Services please email us at: support@ridedott.com.

GROUP RIDES TERMS
In some cities, we offer you the option to simultaneously rent multiple Vehicles through your User Account and allow other individuals (“ Group Rider“) to use them together in a joint ride (“ Group Ride“).
The Group Ride must be started through your User Account and can only be ended after all Vehicles are properly parked.

LIABILITY AND COSTS: You are fully responsible for all Fines, fees, penalties, and other costs related to a Group Rider’s use of the Services.
You must report any damages, accidents, personal injuries, defective Vehicles, stolen or lost Vehicles immediately.