Terms & Conditions | Spain - Dott

Terms & Conditions

Last update to Terms: 23 September 2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY GOVERN YOUR USE OF THE SERVICES (AS DESCRIBED BELOW).

SCROLL TO GROUP RIDE TERMS

WHEN YOU USE DOTT’S MOBILE APPLICATION (‘’ APP’’) OR AN AUTHORIZED THIRD PARTY PLATFORM (“ THIRD PARTY PLATFORM”) TO RENT OUR SHARED ELECTRIC BIKES (“ E-BIKES”) AND SHARED ELECTRIC SCOOTERS (“ E-SCOOTERS”) (COLLECTIVELY “ VEHICLE(S)”), YOUR CONTRACTUAL PARTY FOR THE SERVICES RELATED TO THE USE OF THE APP AS WELL AS THE RENTAL SERVICE SHALL BE RIDEDOTT S.L.U., TRAVESSERA DE GRÀCIA, NÚMERO 56, 3º, 1ª, 08006 BARCELONA AT BCN OFFICE TRAVESSERA – CENTRO DE NEGOCIOS, SPAIN (HEREINAFTER, FOR THE PURPOSES OF THE THESE TERMS, “ DOTT“), UNLESS YOU ARE RIDING IN TARRAGONA AND IBIZA. (“ SELECTED CITIES”).

IN SELECTED CITIES YOUR CONTRACTUAL PARTY SHALL BE TIER MOBILITY SPAIN S.L.U,...

Any reference in these Terms to “ We”, “ Us” or “ Our” shall mean Dott or TIER, depending on the city.

These Terms govern your (hereinafter “ you” or “ your”) (i) use of our mobile application following your registration for a User Account (if applicable), and (ii) rental of our Vehicles via the App or via a Third Party Platform from time to time (collectively “ Services”).

Subject to these Terms, you and Dott or TIER (depending on the city) enter into a contract for the usage of the App if applicable, including the User Account (“ App Agreement“) and into separate contracts for each use of a Vehicle (“ Individual Rental Agreements“). If you rent a Vehicle through a Third Party Platform, all of these Terms shall apply to your use of our Services except for sections 1 and 5 below.

THERE ARE OTHER TERMS WHICH MAY APPLY TO YOU:

These Terms refer to the following additional terms, which also apply to your use of some or all Services:

TERMS APPLICABLE TO YOUR USE OF THE SERVICES
1. YOUR USER ACCOUNT You must register for a user account through the App (“ User Account”) on your mobile device before any use of our App.

2. USE OF VEHICLES Via your User Account you can rent a Vehicle based on an Individual Rental Agreement as follows: In your User Account you can identify any available Vehicles and unlock such Vehicles for usage.
When you unlock the Vehicle in your User Account to start a ride, you enter into an Individual Rental Agreement with Us for the use of such specific Vehicle.

Starting and Ending a Ride: A ride starts from the moment you “unlock” a Vehicle in the App and ends as soon as you select the “end ride” option in the App. Upon ending a ride you must park the Vehicle in accordance with our parking instructions.

Age and Capacity: You are at least 18 years old and, when required by local laws as indicated in your User Account, have a valid driver’s license.

Safety First: Prior to using the Vehicle we recommend you inspect the Vehicle for damage and test the brakes and throttle.

Compliance with Laws: You are obliged to conduct yourself in compliance with all applicable laws and regulations, including laws and regulations relating to the use of the Vehicles and all traffic rules and regulations.

Availability: Our Services may not be available 24/7.

Sole User: When you unlock a Vehicle you must be the sole user of such Vehicle.

Handle our Vehicles with Care: You are obliged to treat any equipment (including Vehicles) provided to you with appropriate care.

Restrictions on use of Services: You will comply with the following use restrictions in relation to our Services at all times:

Parking: You must park Vehicles in Designated Parking Areas within the Operational Areas.

Fines: You will be solely liable for and will pay any fines, fees, penalties, impounding cost and/or other charges imposed by a governmental authority resulting from parking or using a Vehicle improperly.

Reporting Accidents and Loss or Damage to Vehicles: You must report any damages, accidents, personal injury, or lost Vehicles immediately.

3. INSURANCE
We will maintain all insurance required to operate our Services under local laws.

4. FEES, CHARGES AND PAYMENT
The fees for the use of our Vehicles are charged on a pay per use basis.

5. INTELLECTUAL PROPERTY
All our intellectual property rights related to the Services shall remain Our exclusive property.

6. TRACKING DEVICES
In order to preserve and protect our Vehicles, we will use electronic devices that allow us to monitor the status and operation of the Vehicles.

7. LIMITATION OF LIABILITY
Our liability for damages shall be limited as follows.

8. INDEMNIFICATION
You agree to indemnify, defend and hold us harmless for any claims and liabilities.

9. TERMINATION
Both parties have the right to terminate the App Agreement at any time.

10. MODIFICATIONS
We may amend these Terms from time to time.

11. FORCE MAJEURE
We shall not be responsible for any loss or damage caused by occurrences outside of our control.

12. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by the laws of Spain.

13. GENERAL
These Terms are the entire agreement related to its subject matter.

14. CONTACTS
For questions regarding these Terms or the Services, please email us at: support@ridedott.com.

GROUP RIDES TERMS
In some cities, we offer the option to simultaneously rent multiple Vehicles through your User Account and allow others to use them together in a joint ride.

1. AVAILABILITY. Group Rides are subject to availability.

2. HOST’S RESPONSIBILITIES. By starting a Group Ride, you declare that every Group Rider is at least 18 years of age.

3. LIABILITY AND COSTS. You are fully responsible for all Fines, fees, and costs related to a Group Rider’s use of the Services.

4. INDEMNIFICATION.
You agree to indemnify, defend, and hold us harmless for any claims and liabilities arising out of your or your Group Riders’ misuse of the Services.

5. REPORTING ACCIDENTS AND DAMAGES You must report any damages, accidents, personal injuries, or lost Vehicles in the context of a Group Ride immediately.