Terms & Conditions | Slovakia - Dott

Terms & Conditions

TERMS AND CONDITIONS FOR USE OF SERVICES IN SLOVAKIA

Last update to Terms: 23 September 2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY:

SCROLL TO GROUP RIDE TERMS

THE COMPANY PROVIDING:

IS TIER MOBILITY SLOVAKIA S.R.O., WITH REGISTERED OFFICE AT LANDEREROVA 12, 811 09 BRATISLAVA AND WITH TAXPAYER IDENTIFICATION NUMBER SK2121503197 (HEREINAFTER, FOR THE PURPOSES OF THE THESE TERMS, “TIER”)

If these terms and conditions (“Terms”) should refer to “We”, “Us” or “Our” this means TIER Mobility Slovakia s.r.o., part of the TIER Mobility Group.

These terms and conditions (“Terms”) govern your (hereinafter “you” or “your”)

(i) use of Dott’s mobile application (“App”) following your registration for a User Account (if applicable),

and

(ii) rental of TIER’s shared electric bikes (“e-bikes”) and shared electric scooters (“e-scooters”) (collectively “Vehicle(s)”) via the App or via an authorized third party platform (“Third Party Platform”) from time to time (collectively “Services”).

Subject to these Terms, you and TIER enter into a contract for the usage of the App if applicable, including the User Account (“App Agreement“). For the rental of the Vehicles, you enter into separate contracts for each use of a Vehicle (“Individual Rental Agreements“) with TIER. If you rent a Vehicle through a Third Party Platform, all of these Terms shall apply to your use of the Services except for clauses 1 and 5 below. You will also be subject to the Third Party Platform’s terms and conditions in addition and without prejudice to these Terms.

DURING THE REGISTRATION PROCESS FOR THE APP AND WHEN UNLOCKING A VEHICLE FOR USE VIA THE APP OR VIA A THIRD PARTY PLATFORM YOU MUST AGREE TO THESE TERMS. WE ONLY ALLOW YOU TO USE THE SERVICES IF YOU ACCEPT THESE TERMS SO DO NOT MAKE USE OF THE SERVICES IF YOU DO NOT AGREE TO THESE TERMS.

TERMS APPLICABLE TO YOUR USE OF THE SERVICES

  1. YOUR USER ACCOUNT

You must register for a user account through the App (“User Account”) on your mobile device before any use of the App and in order to hire Vehicles via the App a User Account must be created via the App. In order to set up your User Account the App will prompt you to provide (i) certain information about yourself (all fields indicated as mandatory must be completed), (ii) a method of payment (details of valid credit card, debit card or other approved payment method), and (iii) any other information or documents required in order to allow you to use the App and Vehicles as indicated in the registration process in the App. The payment details are provided to third-party payment processors and are only accessed or stored in masked format.

All fields filled in by you during the registration procedure will be stored in your User Account, to which you will have access and you will be able to rectify at any time through the App or by emailing support@ridedott.com. All information that you have provided must be accurate, true, up-to-date, and complete, and it must match that on your identification documents.

Your User Account is personal to you and you will ensure that it is kept secure and not shared with or used by anyone else. You will not, directly or indirectly, create a User Account for another person or transfer your User Account to another person. When using a Vehicle, you will comply with all security measures that may be communicated to you from time to time in your User Account when unlocking the Vehicle. You are responsible for all loss and damage arising from your disclosure of your User Account information, or any electronic threats, attacks or fraudulent activity resulting from your failure to safeguard the security of your User Account. You must immediately report any suspicions of unauthorized access to your User Account to: support@ridedott.com. You are responsible for the use of your User Account at all times.

If there are reasonable grounds to suspect any of the information you have provided to open your User Account is incorrect, inaccurate or fraudulent your User Account may be suspended or the access may be temporarily blocked until the issue is resolved to our satisfaction. If required or in accordance with applicable laws, the information you have provided may be checked and verified. You will cooperate and extend any assistance that is reasonably tolerable for you and required for such checks and verifications. You are responsible for all loss and damages arising from inaccurate, false or incomplete information that you have provided.

  1. USE OF VEHICLES

Via your User Account you can rent a Vehicle based on an Individual Rental Agreement as follows: In your User Account you can identify any available Vehicles and unlock such Vehicles for usage. When you unlock the Vehicle in your User Account to start a ride (as further described in Section “Starting and Ending a Ride” below), you enter into an Individual Rental Agreement with TIER for the use of such specific Vehicle. Should you rent a Vehicle via a Third Party Platform you will enter into an Individual Rental Agreement upon unlocking a Vehicle via such Third Party Platform. In either case, the Individual Rental Agreement shall be based on these Terms as well as any additional terms (such as relating to fees and permitted operational areas as well as the applicable Insurance Policy). Fees and operational areas will be displayed to you in your User Account or via the Third Party Platform (as applicable), at the time before you unlock the Vehicle. When you start a ride by clicking “unlock” (or the equivalent process on a Third Party Platform), you agree to pay the fees for the Service as indicated in the App or Third Party Platform (as applicable) at the time you require the Service.

Starting and Ending a Ride: A ride starts from the moment you “unlock” a Vehicle in the App and ends as soon as you select the “end ride” option in the App (or via the equivalent process on a Third Party Platform) thereby locking the Vehicle again. Upon ending a ride you must park the Vehicle in accordance with the parking instructions below. Once the option “end ride” has been selected, you should wait to receive confirmation that the ride has ended. If you leave the Vehicle without properly ending the ride, the Service will continue to run and you will be required to pay for the continued use of the Service. If the ride cannot be ended for any reason whatsoever, you must notify it and you shall remain with the Vehicle until instructions on how to proceed in this respect have been provided to you. After ending a ride, you may no longer make use of the Vehicle and must repeat the unlocking process to gain use again. You are obliged to follow the below rules at all times when making use of some or all Services and all rules that may be communicated to you in addition to any rules communicated to you by a Third Party Platform (if applicable) from time to time. Should the Vehicle remain inactive for a certain period of time we may select to end the ride on your behalf.

Age and Capacity: You are at least 18 years old and, when required by local laws as indicated in your User Account or by a Third Party Platform, have a valid and unexpired driver’s license. Such driver’s license may not be suspended, withdrawn or revoked throughout the duration of the contractual relationship between you and us. You will ensure that you are familiar with the way of operating TIERs Vehicles and are physically and mentally fit to do so.

Safety First: Prior to using the Vehicle it is recommended that you inspect the Vehicle for damage (including checking the frame, deck, kick stand, tires, lights and display) and test the brakes and throttle. Make sure you check that the battery is sufficiently charged to get you to where you want to go. If you are using an e-bike, make sure your seat is properly adjusted prior to riding. Before taking off you should take note of the weather and check your surroundings in order to avoid a collision and confirm you have a clear path for movement. Make sure you constantly monitor the weather, the conditions of the Vehicle and your riding environment during the ride and adjust your riding behavior to ensure a safe ride. Should the Vehicle appear defective prior to riding or at any time during your ride, you should cease using the Vehicle immediately and report it through the available channels (“Defective Vehicle”). The use of the Vehicle may be forbidden where riding safety might be compromised. It is recommended that you wear a helmet and it is required that you use helmets in all countries where they are legally required for operation of the Vehicles (as indicated in your User Account or by a Third Party Platform (as applicable).

Compliance with Laws: You are obliged to conduct yourself in compliance with all applicable laws and regulations, including laws and regulations relating to the use of the Vehicles and all traffic rules and regulations applicable to the use and parking of the Vehicles. Failure to comply with this requirement may result in fines, penalties, loss of driver’s license and termination of your User Account.

Parking: You must park Vehicles in Designated Parking Areas within the Operational Areas and where no Designated Parking Areas exist you will always park the Vehicle in a manner which is permitted by law and does not block building entrances or interfere with the use of public streets, roads and sidewalks by pedestrians, or traffic, and that allows to access the Vehicle. You may be requested to send a photograph of the Vehicle to evidence that it has been parked correctly. Such a request will be made within the App or Third Party Platform (as applicable) when you choose to end a ride and lock the Vehicle. Ending a ride for some Vehicles may involve additional manual steps, these will be communicated to you via the App or Third Party Platform (as applicable). Do not attempt to secure or lock the Vehicles by any method other than through the App or Third Party Platform (as applicable). You may be charged an administrative fee of up to EUR300 in respect of the costs for recovering any Vehicle in the event you do not follow the above mentioned parking and locking instructions.

Fines: You will be solely liable for and will pay any fines, fees, penalties, impounding cost and/or other charges imposed by a governmental authority resulting from parking or using a Vehicle improperly, or by you violating any law, rule or regulation while using the Vehicles or by you failing to comply with any of these Terms ("Fines"). In any case, TIER reserves the right to identify you and communicate to the relevant public authorities your identity if you have committed a traffic violation while using the Services or parked the Vehicles in prohibited areas according to the corresponding local regulations. In some instances, TIER may pay such Fines on your behalf (in which case you will reimburse for the payment of such Fines together with an administration fee of EUR50 and any additional costs reasonably incurred for handling the payment of the Fine on your behalf unless you can prove that the costs for such efforts made for handling such Fines were lower). The right to deduct such Fines and charges from your chosen payment method is reserved and should you have insufficient funds available to deduct such Fines and charges, you agree that you can be contacted in order for you to make payment (such payment to be made immediately upon request).

  1. INSURANCE

All insurance required to operate the Services under local laws will be maintained, such as third-party liability insurance to cover your liability for accidental physical injury to third parties or accidental damage to the physical property of third parties arising from your use of the Vehicles. All insurance coverage provided to you is subject to the terms and conditions of TIER’s Insurance Policy.

FOR MORE INFORMATION ON WHAT IS COVERED AND HOW TO SUBMIT A CLAIM, COPIES OF TIER’S INSURANCE POLICIES ARE AVAILABLE HERE: https://ridedott.com/insurance. YOU ARE ADVISED TO READ THESE TERMS AS A FAILURE TO COMPLY WITH THESE TERMS MAY RESULT IN THE INSURER REJECTING YOUR CLAIM.

  1. FEES, CHARGES AND PAYMENT

Fees

The fees for the use of the Vehicles are charged on a pay per use basis. Each time you wish to use a Vehicle you may be charged an unlock fee in addition to use fees which are calculated based on the duration of your use of the Vehicle. The fees are disclosed in your User Account or the Third Party Platform (as applicable) before you unlock a Vehicle and the fee information in respect of each city can be located within the App at help & legal>FAQ>Account & Payment. The fees are calculated from the moment the Vehicle is unlocked until the moment the Vehicle is locked via your User Account or Third Party Platform (as applicable). The fees will be rounded up to the nearest unit of time based on the applicable billing model (i.e. per second, per minute or per hour). Both the applicable unlock fee and the applicable billing model and fees charged can be viewed in the App or Third Party Platform (as applicable prior to riding. All fees are non-refundable and inclusive of VAT.