Terms & Conditions | Saudi Arabia - Dott

Terms & Conditions

Our riders’ safety is important to us in every country we’re present. Read Dott’s user terms and conditions – specific to each country Dott operates in.

TERMS AND CONDITIONS FOR USE OF SERVICES IN SAUDI ARABIA
Last update to Terms: 23 September 2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY:
SCROLL TO GROUP RIDE TERMS

THE COMPANY PROVIDING:

If these terms and conditions (“ Terms”) should refer to “ We”, “ Us” or “ Our” this means TIER Mobility Saudi for Information Technology LLC.

These terms and conditions (“ Terms”) govern your (hereinafter “ you” or “ your”)

(i) use of Dott’s mobile application (“ App”) following your registration for a User Account (if applicable),

and

(ii) rental of TIER’s shared electric bikes (“ e-bikes”) and shared electric scooters (“ e-scooters”) (collectively “ Vehicle(s)”) via the App or via an authorized third party platform (“ Third Party Platform”) from time to time (collectively “ Services”).

Subject to these Terms, you and TIER enter into a contract for the usage of the App if applicable, including the User Account (“ App Agreement“). For the rental of the Vehicles, you enter into separate contracts for each use of a Vehicle (“ Individual Rental Agreements“) with TIER. If you rent a Vehicle through a Third Party Platform, all of these Terms shall apply to your use of the Services except for clauses 1 and 5 below. You will also be subject to the Third Party Platform’s terms and conditions in addition and without prejudice to these Terms.

DURING THE REGISTRATION PROCESS FOR THE APP AND WHEN UNLOCKING A VEHICLE FOR USE VIA THE APP OR VIA A THIRD PARTY PLATFORM YOU MUST AGREE TO THESE TERMS. WE ONLY ALLOW YOU TO USE THE SERVICES IF YOU ACCEPT THESE TERMS SO DO NOT MAKE USE OF THE SERVICES IF YOU DO NOT AGREE TO THESE TERMS.

THERE ARE OTHER TERMS WHICH MAY APPLY TO YOU:

These Terms refer to the following additional terms, which also apply to your use of some or all Services:

TERMS APPLICABLE TO YOUR USE OF THE SERVICES

1. YOUR USER ACCOUNT

You must register for a user account through the App (“ User Account”) on your mobile device before any use of the App and in order to hire Vehicles via the App a User Account must be created via the App. In order to set up your User Account the App will prompt you to provide (i) certain information about yourself (all fields indicated as mandatory must be completed), and (ii) a method of payment (details of valid credit card, debit card or other approved payment method), and (iii) any other information or documents required in order to allow you to use the App and Vehicles as indicated in the registration process in the App. The payment details are provided to third-party payment processors and are only accessed or stored in masked format.

All fields filled in by you during the registration procedure will be stored in your User Account, to which you will have access and you will be able to rectify at any time through the App or by emailing support@ridedott.com. All information that you have provided must be accurate, true, up-to-date, and complete, and it must match that on your identification documents.

Your User Account is personal to you and you will ensure that it is kept secure and not shared with or used by anyone else.

2. USE OF VEHICLES

Via your User Account you can rent a Vehicle based on an Individual Rental Agreement as follows: In your User Account you can identify any available Vehicles and unlock such Vehicles for usage.

Starting and Ending a Ride: A ride starts from the moment you “unlock” a Vehicle in the App and ends as soon as you select the “end ride” option. Upon ending a ride you must park the Vehicle in accordance with the parking instructions below.

Age and Capacity: You are at least 18 years old and have a valid and unexpired driver’s license when required by local laws.

Safety First: Prior to using the Vehicle it is recommended that you inspect the Vehicle for damage and test the brakes and throttle.

Compliance with Laws: You are obliged to conduct yourself in compliance with all applicable laws and regulations.

3. INSURANCE

All insurance required to operate the Services under local laws will be maintained, such as third-party liability insurance to cover your liability for accidental physical injury to third parties or accidental damage to the physical property of third parties arising from your use of the Vehicles.

FOR MORE INFORMATION ON WHAT IS COVERED AND HOW TO SUBMIT A CLAIM, COPIES OF TIER’S INSURANCE POLICIES ARE AVAILABLE HERE: Insurance Policies.

4. FEES, CHARGES AND PAYMENT

Fees: The fees for the use of the Vehicles are charged on a pay per use basis. Each time you wish to use a Vehicle you may be charged an unlock fee in addition to use fees which are calculated based on the duration of your use of the Vehicle.

Payment: Payment may be made by the credit or debit card you loaded in order to register for a User Account or by any other payment method permitted in the App.

Promo Codes: In some circumstances TIER may provide promotional codes. Promo Codes are subject to additional terms.

5. INTELLECTUAL PROPERTY

As part of the App Agreement, you are granted a personal, limited, royalty-free, non-exclusive, revocable and non-transferable license to download and use the App solely to enable you to use the Services and for non-commercial purposes.

6. PERSONAL DATA TRANSFER AND EU STORAGE TERMS

We rely on your consent to transfer and store your data within the EU. Rest assured, your data is handled securely and in compliance with data protection regulations.

7. TRACKING DEVICES

The Vehicles are equipped with electronic devices using GPS systems enabling them to monitor and track their movements at all times.

8. LIMITATION OF LIABILITY

TO THE EXTENT PERMISSIBLE UNDER THE SAUDI ARABIA LAW, OUR LIABILITY FOR DAMAGES CAUSED BY SLIGHT NEGLIGENCE SHALL, IN RESPECT OF ITS LEGAL GROUND, BE LIMITED TO THE AMOUNT OF THE FORESEEABLE DAMAGES TYPICAL FOR THIS TYPE OF CONTRACT.

9. INDEMNIFICATION

YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US HARMLESS, FROM AND AGAINST ALL FINES, PENALTIES, CLAIMS, ACTIONS, LIABILITIES, LOSSES, EXPENSES, DAMAGES AND COSTS ARISING, DIRECTLY OR INDIRECTLY, OUT OF OR RELATED TO ANY NEGLIGENT OR WILLFUL MISUSE OF THE SERVICES IN VIOLATION OF THESE TERMS.

10. TERMINATION

Each party has the right to terminate the App Agreement at any time subject to a prior notice to the other party.

11. MODIFICATIONS

THESE TERMS MAY BE AMENDED FROM TIME TO TIME INCLUDING APPLICABLE FEES AND INSURANCE POLICIES WITHOUT NOTICE.

12. FORCE MAJEURE

We shall not be responsible for any loss, damage, default or failure which is caused by occurrences outside of our control.

13. GOVERNING LAW AND JURISDICTION

These Terms are solely governed by the laws of the Kingdom of Saudi Arabia.

14. GENERAL

To the extent that any provision of these Terms is found to be invalid or unlawful, that provision shall be struck out and the remainder of the Terms which shall continue to be valid and enforceable.

15. CONTACTS
Should you have any questions relating to these Terms or the Services please email Us at: support@ridedott.com.

GROUP RIDES TERMS

In some cities, we offer you the option to simultaneously rent multiple Vehicles through your User Account. As the initiator and manager of the Group Ride, you will be referred to as the “ Host“.

  1. AVAILABILITY: Group Rides are subject to availability.
  2. HOST’S RESPONSIBILITIES: The Group Ride must be started through your User Account.
  3. LIABILITY AND COSTS: You are fully responsible for all costs related to a Group Rider’s use of Services during Group Rides.
  4. INDEMNIFICATION: You agree to indemnify us from all costs related to Group Riders’ use of the Services.
  5. REPORTING ACCIDENTS AND DAMAGES: You must report any damages or accidents in the context of a Group Ride immediately as instructed.