Terms & Conditions | Norway - Dott

Terms & Conditions

TERMS AND CONDITIONS FOR USE OF SERVICES IN NORWAY
Last update to Terms: 23 September 2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY GOVERN YOUR USE OF THE SERVICES (AS DESCRIBED BELOW).

THE COMPANY PROVIDING:

AND

IS TIER MOBILITY NORWAY AS WITH REGISTERED OFFICE AT OSCAR GATE 27 0352 OSLO, NORWAY (HEREINAFTER, FOR THE PURPOSES OF THE THESE TERMS, “TIER”)

If these terms and conditions (“Terms”) should refer to “We”, “Us” or “Our” this means TIER Mobility Norway AS.

These terms and conditions (“Terms”) govern your (hereinafter “you” or “your”)

(i) use of Dott’s mobile application (“App”) following your registration for a User Account (if applicable),

and
(ii) rental of TIER’s shared electric bikes (“e-bikes”) and shared electric scooters (“e-scooters”) (collectively “Vehicle(s)”) via the App or via an authorized third party platform (“Third Party Platform”) from time to time (collectively “Services”).

Subject to these Terms, you and TIER enter into a contract for the usage of the App if applicable, including the User Account (“App Agreement“). For the rental of the Vehicles, you enter into separate contracts for each use of a Vehicle (“Individual Rental Agreements“) with TIER. If you rent a Vehicle through a Third Party Platform, all of these Terms shall apply to your use of the Services except for clauses 1 and 5 below. You will also be subject to the Third Party Platform’s terms and conditions in addition and without prejudice to these Terms.

DURING THE REGISTRATION PROCESS FOR THE APP AND WHEN UNLOCKING A VEHICLE FOR USE VIA THE APP OR VIA A THIRD PARTY PLATFORM YOU MUST AGREE TO THESE TERMS. WE ONLY ALLOW YOU TO USE THE SERVICES IF YOU ACCEPT THESE TERMS SO DO NOT MAKE USE OF THE SERVICES IF YOU DO NOT AGREE TO THESE TERMS.

If you use the Services while in a country other than Norway, the Services are offered by Our affiliate located in such other country. In this case, you will enter into an App Agreement (if applicable) and into the Individual Rental Agreements with such local affiliates based on the country-specific Terms and Conditions. Such country-specific Terms and Conditions are available here https://ridedott.com/terms and identify the respective local affiliate as your contracting party.

THERE ARE OTHER TERMS WHICH MAY APPLY TO YOU:

These Terms refer to the following additional terms, which also apply to your use of some or all Services:

TERMS APPLICABLE TO YOUR USE OF THE SERVICES

1. YOUR USER ACCOUNT

You must register for a user account through the App (“User Account”) on your mobile device before any use of the App and in order to hire Vehicles via the App a User Account must be created via the App. In order to set up your User Account the App will prompt you to provide (i) certain information about yourself (all fields indicated as mandatory must be completed), and (ii) a method of payment (details of valid credit card, debit card or other approved payment method), and (iii) any other information or documents required in order to allow you to use the App and Vehicles as indicated in the registration process in the App. The payment details are provided to third-party payment processors and are only accessed or stored in masked format.

All fields filled in by you during the registration procedure will be stored in your User Account, to which you will have access and you will be able to rectify at any time through the App or by emailing support@ridedott.com. All information that you have provided must be accurate, true, up-to-date, and complete, and it must match that on your identification documents.

Your User Account is personal to you and you will ensure that it is kept secure and not shared with or used by anyone else. You will not, directly or indirectly, create a User Account for another person or transfer your User Account to another person. When using a Vehicle, you will comply with all security measures that may be communicated to you from time to time in your User Account when unlocking the Vehicle. You are responsible for all loss and damage arising from your disclosure of your User Account information, or any electronic threats, attacks or fraudulent activity resulting from your failure to safeguard the security of your User Account. You must immediately report any suspicions of unauthorized access to your User Account to: support@ridedott.com. You are responsible for the use of your User Account at all times.

If there are reasonable grounds to suspect any of the information you have provided to open your User Account is incorrect, inaccurate or fraudulent your User Account may be suspended or the access may be temporarily blocked until the issue is resolved to our satisfaction. If required or in accordance with applicable laws, the information you have provided may be checked and verified. You will cooperate and extend any assistance that is reasonably tolerable for you and required for such checks and verifications. You are responsible for all loss and damages arising from inaccurate, false or incomplete information that you have provided.

During the use of the Services, you must observe these Terms. If there are reasonable grounds to suspect or become aware of any breach of the Terms, your User Account may be suspended or the access temporarily blocked until the issue is resolved to our satisfaction.

All applications for User Accounts are subject to approval, which shall be given on a non-discriminatory basis. It is reserved the right to reject any application for a User Account. Registration for a User Account is completed when you receive a confirmation that you can start riding within the App.

2. USE OF VEHICLES

Via your User Account you can rent a Vehicle based on an Individual Rental Agreement as follows: In your User Account you can identify any available Vehicles and unlock such Vehicles for usage. When you unlock the Vehicle in your User Account to start a ride (as further described in Section “Starting and Ending a Ride” below), you enter into an Individual Rental Agreement with TIER for the use of such specific Vehicle. Should you rent a Vehicle via a Third Party Platform you will enter into an Individual Rental Agreement upon unlocking a Vehicle via such Third Party Platform. In either case, the Individual Rental Agreement shall be based on these Terms as well as any additional terms (such as relating to fees and permitted operational areas as well as the applicable Insurance Policy). Fees and operational areas will be displayed to you in your User Account or via the Third Party Platform (as applicable), at the time before you unlock the Vehicle. When you start a ride by clicking “unlock” (or the equivalent process on a Third Party Platform), you agree to pay the fees for the Service as indicated in the App or Third Party Platform (as applicable) at the time you require the Service. For more information on fees see the “Fees, Charges and Payment” section below).

Starting and Ending a Ride: A ride starts from the moment you “unlock” a Vehicle in the App and ends as soon as you select the “end ride” option in the App (or via the equivalent process on a Third Party Platform) thereby locking the Vehicle again. Upon ending a ride you must park the Vehicle in accordance with the parking instructions below. Once the option “end ride” has been selected, you should wait to receive confirmation that the ride has ended. If you leave the Vehicle without properly ending the ride, the Service will continue to run and you will be required to pay for the continued use of the Service. If the ride cannot be ended for any reason whatsoever, you must notify it and you shall remain with the Vehicle until instructions on how to proceed in this respect have been provided to you. After ending a ride, you may no longer make use of the Vehicle and must repeat the unlocking process to gain use again. You are obliged to follow the below rules at all times when making use of some or all Services and all rules that may be communicated to you in addition to any rules communicated to you by a Third Party Platform (if applicable) from time to time. Should the Vehicle remain inactive for a certain period of time we may select to end the ride on your behalf.

Age and Capacity: You are at least 18 years old and, when required by local laws as indicated in your User Account or by a Third Party Platform, have a valid and unexpired driver’s license. Such driver’s license may not be suspended, withdrawn or revoked throughout the duration of the contractual relationship between you and us. You will ensure that you are familiar with the way of operating Our Vehicles and are physically and mentally fit to do so.

Safety First: Prior to using the Vehicle it is recommended that you inspect the Vehicle for damage (including checking the frame, deck, kick stand, tires, lights and display) and test the brakes and throttle. Make sure you check that the battery is sufficiently charged to get you to where you want to go. If you are using an e-bike, make sure your seat is properly adjusted prior to riding. Before taking off you should take note of the weather and check your surroundings in order to avoid a collision and confirm you have a clear path for movement. Make sure you constantly monitor the weather, the conditions of the Vehicle and your riding environment during the ride and adjust your riding behavior to ensure a safe ride. Should the Vehicle appear defective prior to riding or at any time during your ride, you should cease using the Vehicle immediately and report it through the available channels (“Defective Vehicle”). The use of the Vehicle may be forbidden where riding safety might be compromised. It is recommended that you wear a helmet and it is required that you use helmets in all countries where they are legally required for operation of the Vehicles (as indicated in your User Account or by a Third Party Platform (as applicable).

Compliance with Laws: You are obliged to conduct yourself in compliance with all applicable laws and regulations, including laws and regulations relating to the use of the Vehicles and all traffic rules and regulations applicable to the use and parking of the Vehicles. Failure to comply with this requirement may result in fines, penalties, loss of driver’s license and termination of your User Account.

3. INSURANCE

We will maintain all insurance required to operate our Services under local laws, such as third-party liability insurance to cover your liability for accidental physical injury to third parties or accidental damage to the physical property of third parties arising from your use of the Vehicles. In certain countries we will also provide you with additional insurance coverage (over and above that required by law) for accidental death or permanent disability caused by an accident arising from your use of the Vehicles which will be indicated in your User Account or via a Third Party Platform (as applicable).

All insurance coverage we provide to you is subject to the terms and conditions of Our Insurance Policy for the specific country in which you are using the Vehicle at the time of the accident.

FOR MORE INFORMATION ON WHAT IS COVERED AND HOW TO SUBMIT A CLAIM, COPIES OF OUR INSURANCE POLICIES ARE AVAILABLE HERE: https://ridedott.com/insurance. YOU ARE ADVISED TO READ THESE TERMS AS A FAILURE TO COMPLY WITH THESE TERMS MAY RESULT IN THE INSURER REJECTING YOUR CLAIM.

OUR PROVISION OF INSURANCE IS IN NO WAY AN ADMISSION OF LIABILITY FOR DAMAGES OF ANY KIND AND IS NOT INTENDED TO ACT AS A SUBSTITUTE FOR YOUR OWN INSURANCE. We recommend that you ensure you have adequate personal insurance in place to cover the risks involved in using our Services.

4. FEES, CHARGES AND PAYMENT

Fees

The fees for the use of the Vehicles are charged on a pay per use basis. Each time you wish to use a Vehicle you may be charged an unlock fee in addition to use fees which are calculated based on the duration of your use of the Vehicle. The fees are disclosed in your User Account or the Third Party Platform (as applicable) before you unlock a Vehicle and the fee information in respect of each city can be located within the App at help & legal>FAQ>Account & Payment. The fees are calculated from the moment the Vehicle is unlocked until the moment the Vehicle is locked via your User Account or Third Party Platform (as applicable). The fees will be rounded up to the nearest unit of time based on the applicable billing model (i.e. per second, per minute or per hour). Both the applicable unlock fee and the applicable billing model and fees charged can be viewed in the App or Third Party Platform (as applicable prior to riding. All fees are non-refundable and inclusive of VAT.

Vehicles rented via Third Party Platforms may be subject to different and/or additional fees as may be communicated to you by such Third Party Platform.

Payment

Payment may be made by the credit or debit card you loaded in order to register for a User Account or by any other payment method permitted in the App or by the Third Party Platform (as applicable) for the specific country. You may select your preferred payment method for the ride prior to unlocking the Vehicle by selecting from the payment drop down menu in the App. All receipts and invoices for your use of the Vehicles are available within the App when selecting “My rides” and will also be sent via email should you provide your email address. With respect to Vehicles rented via a Third Party Platform, the process for selecting payment methods and accessing receipts and invoices shall be as communicated to you by such Third Party Platform.

Should your payment in the App be rejected, your User Account may be suspended until the outstanding payment is settled. An email requesting that you settle all outstanding payments will be sent to you. If such amounts are not settled within the requested timelines, your App Agreement will be terminated and any legal actions deemed necessary in order to recover the outstanding payment including seeking compensation for any damages you caused will be taken.

Promo Codes

In some circumstances We may provide you with promotional codes (“Promo Codes”) which grant you a reduction in fees within the App or the Third Party Platform (as applicable). Promo Codes are subject to any additional terms and conditions communicated to you at the time of issuing the Promo Code for use. Promo Codes may only be utilized once and are specific to a User Account. We may terminate the validity of Promo Codes for any reason at any time. Should you have breached any of these Terms or the additional terms and conditions communicated to you at the time of issuing the Promo Codes, there is a possibility of rejection of any future use of the Promo Codes by you.

5. INTELLECTUAL PROPERTY

As part of the App Agreement, you are granted a personal, limited, royalty-free, non-exclusive, revocable and non-transferable, license to download and use the App solely to enable you to use the Services and for non-commercial purposes. You may use the App only as permitted by the Terms. You may not, and will not permit any other party to: (i) modify, reverse engineer, adapt, improve, enhance, alter, translate or create derivative works of the App (unless and only to the extent permitted by applicable law) (ii) create a database by systematically downloading and storing the App; (iii) access the Services for the purposes of extracting data whether manually or by automated means including robots, scrapers, or spiders; and/or (iv) use the App for any commercial purposes. All intellectual property rights (such as copyrights, trademarks and all content incorporated in the Services) related to the Services, shall remain our exclusive property and of our licensors at all times and will not be transferred to you in any way. If you do not comply with the above mentioned terms of use for the App, you App Agreement can be terminated pursuant to Clause 9 below and you may have suspended any further access to the App and or Services.

6. TRACKING DEVICES

In order to preserve, protect, detect, prevent crimes and analyze the performance of the Vehicles, the Vehicles are equipped with electronic devices using GPS systems enabling them to monitor the status and operation of the Vehicles and track their movements at all times are used.

In order to analyze and validate the proper use of the Services by the users, as well as the performance of the Vehicles, this information may be used.

The information gathered with these systems can be used during and after the completion of any service, with the sole purpose to enable the execution, control and compliance of the service and to analyze its performance.

The collection and use of such information will be treated in accordance with these Terms and the Privacy Policy. You are expressly informed about the use of such electronic devices and about the treatment that will be made of the information collected through them.

For more information on privacy practices, please take a look at the Privacy Policy.