Terms & Conditions

Last update to Terms: 23 September 2025

NETHERLANDS – ENGLISH

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY GOVERN YOUR USE OF THE SERVICES (AS DESCRIBED BELOW).

SCROLL TO GROUP RIDE TERMS

These terms and conditions (“ Terms”) govern your (hereinafter “ you” or “ your”) (i) use of our mobile application (“ App”) following your registration for a User Account (if applicable), and (ii) rental of our shared electric bikes (“ e-bikes”), shared electric scooters (“ e-scooters”) and classic bicycles (“BIKES”) (collectively “ Vehicle(s)”) provided by TIER Mobility Netherlands B.V. with registered office at Hullenbergweg 278 1101 BV, Amsterdam, Netherlands (hereafter referred to as: “ we”, “ our” or “ us”) via the App or via a third party platform authorized by us (“ Third Party Platform”) from time to time (collectively “ Services”).

Subject to these Terms, you and us enter into a contract for the usage of the App, including the User Account (“ App Agreement“) and into separate contracts for each use of a Vehicle (“ Individual Rental Agreements“). If you rent a Vehicle through a Third Party Platform, all of these Terms shall apply to your use of our Services except for sections 1 and 6 below.

DURING THE REGISTRATION PROCESS FOR OUR APP AND WHEN UNLOCKING A VEHICLE FOR USE VIA THE APP OR VIA A THIRD PARTY PLATFORM YOU MUST AGREE TO THESE TERMS. WE ONLY ALLOW YOU TO USE THE SERVICES IF YOU ACCEPT THESE TERMS SO DO NOT MAKE USE OF THE SERVICES IF YOU DO NOT AGREE TO THESE TERMS. FEES, INSURANCE, MAIN TERMS AND SPECIAL TERMS ARE AN INTEGRAL AND SUBSTANTIAL PART OF THESE TERMS.

THERE ARE OTHER TERMS WHICH MAY APPLY TO YOU:
These Terms refer to the following additional terms, which also apply to your use of some or all Services:

• Our privacy policy is available at: Privacy Policy.
• The main terms of our insurance policies are available at: Insurance Policies.
• If you use the Services while in a country other than the Netherlands, the Services are offered by one of our affiliates located in such other country.

TERMS APPLICABLE TO YOUR USE OF THE SERVICES

1. YOUR USER ACCOUNT
   You must register for a user account through the App (“ User Account”) on your mobile device before any use of our App and in order to hire Vehicles via our App. In order to set up your User Account the App will prompt you to provide (i) certain information about yourself (all fields indicated as mandatory must be completed), and (ii) a method of payment.

Your User Account is personal to you and you will ensure that it is kept secure and not shared with or used by anyone else.

2. USE OF VEHICLES

You can rent a Vehicle based on an Individual Rental Agreement. In your User Account, you can identify any available Vehicles and unlock such Vehicles for usage.

Starting and Ending a Ride

A ride starts when you “unlock” a Vehicle in the App. Upon ending a ride, you must park the Vehicle in accordance with our parking instructions.

Age and Capacity

You must be at least 18 years old and have a valid and unexpired driver’s license when required by local laws.

Safety First

Prior to using the Vehicle, inspect it for damage and test the brakes and throttle.

Compliance with Laws

You must comply with all applicable laws and regulations.

Availability

Our Services may not be available 24/7 due to maintenance or upgrades.

Sole User

When you unlock a Vehicle you must be the sole user of such Vehicle.

3. INSURANCE
   We will maintain all insurance required to operate our Services under local laws.

4. FEES, CHARGES AND PAYMENT Fees
   Fees for the use of our Vehicles are charged on a pay-per-use basis and are disclosed in your User Account.

Payment
Payment may be made through the card you provided when registering or by any other payment method permitted.

5. INTELLECTUAL PROPERTY
   We grant you a limited, non-exclusive, revocable license to use our App solely to enable you to use the Services.

6. LIMITATION OF LIABILITY
   Our liability for damages caused by slight negligence is limited.

7. INDEMNIFICATION
   You agree to indemnify us against all expenses that arise from your misuse of the Services.

8. TERMINATION
   Both parties have the right to terminate the App Agreement at any time.

9. MODIFICATIONS
   We may amend these Terms from time to time and will notify you of any material changes.

10. FORCE MAJEURE
    We shall not be responsible for losses caused by events outside of our control.

11. GOVERNING LAW AND JURISDICTION
    These Terms are governed by the laws of the Netherlands.

12. CONTACTS
    Should you have any questions relating to the Services please email us at: support@ridedott.com

GROUP RIDES TERMS

In some cities, we offer the option to rent multiple Vehicles through your User Account (“ Group Ride“).

1. AVAILABILITY
   Group Rides are subject to availability and are only offered for certain Vehicles.

2. HOST’S RESPONSIBILITIES
   The Host must ensure all safety measures are communicated and that every Group Rider is familiar with the Terms.

3. LIABILITY AND COSTS
   The Host is responsible for all costs related to a Group Rider’s use of the Services.

4. INDEMNIFICATION
   Hosts agree to indemnify us against all claims related to Group Rides.

5. REPORTING ACCIDENTS AND DAMAGES
   You must report any damages immediately via email or through the App.