Terms & Conditions | Germany - Dott

Terms & Conditions

TERMS AND CONDITIONS FOR USE OF SERVICES IN GERMANY

Last update to Terms: 23 September 2025

GERMANY – ENGLISH

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY:

THE COMPANY PROVIDING SERVICES IS TIER MOBILITY SE, with registered office c/o Techspace, Lobeckstraße 36-40, 10969 Berlin (HEREINAFTER, FOR THE PURPOSES OF THE THESE TERMS, “TIER”)

These terms and conditions (“ Terms”) govern your (hereinafter “ you” or “ your”)

(i) use of our mobile application (“ App”) following your registration for a User Account (if applicable), and

(ii) rental of our shared electric bikes (“ e-bikes”) and shared electric scooters (“ e-scooters”) (collectively “ Vehicle(s)”) provided by us via our App or via a third party platform authorised by Us (“ Third Party Platform”) from time to time in Germany (collectively “ Services”).

Subject to these Terms, you and TIER enter into a contract for the usage of the App, including the User Account, if applicable (“ App Agreement“).

For each rental of a Vehicle you enter into separate contracts with TIER (“ Individual Rental Agreements“) relating to your usage of our Services in Germany.

DURING THE REGISTRATION PROCESS FOR OUR APP AND WHEN UNLOCKING A VEHICLE FOR USE VIA THE APP OR VIA A THIRD PARTY PLATFORM YOU MUST AGREE TO THESE TERMS. WE ONLY ALLOW YOU TO USE THE SERVICES IF YOU ACCEPT THESE TERMS SO DO NOT MAKE USE OF THE SERVICES IF YOU DO NOT AGREE TO THESE TERMS.

TERMS APPLICABLE TO YOUR USE OF THE SERVICES

You must be at least 18 years of age and have the requisite mental and legal capacity to use our Services.

  1. YOUR USER ACCOUNT
    You must register for a user account through the App (“ User Account”) before any use of our App and in order to hire Vehicles via our App (“ User Account”). A User Account must be created via the App. In order to set up your User Account the App will prompt you to provide us with (i) certain information about yourself, and (ii) a method of payment (details of valid credit card, debit card or other approved payment method), and (iii) any other information or documents required by us in order to allow you to use the App and Vehicles. The payment details are provided to our third-party payment processors and are only accessed or stored by us in masked format.

Your User Account is personal to you and you will ensure that it is kept secure and not shared with or used by anyone else. You will not, directly or indirectly, create a User Account for another person or transfer your User Account to another person.

  1. USE OF VEHICLES
    Via your User Account you can rent a Vehicle based on an Individual Rental Agreement as follows: In your User Account you can identify any available Vehicles and unlock such Vehicles for usage. When you unlock the Vehicle in your User Account to start a ride, you enter into an Individual Rental Agreement with TIER for the use of such specific Vehicle.

You are obliged to follow the below rules at all times when making use of some or all Services:

Age and Capacity: You are at least 18 years old and, when required by local laws as indicated in your User Account or by a Third Party Platform, have a valid driver’s license.

Safety First: Prior to using the Vehicle we recommend you inspect the Vehicle for damage. Make sure you check that the battery is sufficiently charged to get you to where you want to go.

Compliance with Laws: You are obliged to conduct yourself in compliance with all applicable laws and regulations, including laws and regulations relating to the use of the Vehicles and all traffic rules and regulations.

Availability: Our Services may not be available 24/7. There may be circumstances where our Services are interrupted, delayed or unavailable.

Parking: You must park Vehicles in Designated Parking Areas within the Operational Areas and where no Designated Parking Areas exist you will always park the Vehicle in a manner which is permitted by law.

Starting and Ending a Ride: A ride starts from the moment you “unlock” a Vehicle in the App and ends as soon as you select the “end ride” option in the App.

Insurance: We will maintain all insurance required to operate our Services under local laws, such as third-party liability insurance to cover your liability for accidental physical injury to third parties or accidental damage to the physical property of third parties arising from your use of the Vehicles.

Fees
The fees for the use of our Vehicles are charged on a pay per use basis. Each time you wish to use a Vehicle you may be charged an unlock fee in addition to use fees which are calculated based on the duration of your use of the Vehicle.

Intellectual Property: As part of the App Agreement, we grant you a personal, limited, royalty-free, non-exclusive, revocable and non-transferable, license to download and use our App solely to enable you to use the Services.

Limitations of Liability: We shall be liable in accordance with the statutory provisions for damages caused intentionally or through gross negligence by Us.

Indemnification: You agree to indemnify, defend and hold us harmless from and against all fines, penalties, claims, actions, liabilities, losses, expenses, damages and costs (including reasonable legal costs) arising, directly or indirectly, out of or related to your negligent or willful misuse of the Services in violation of these Terms.

  1. Right of cancellation
    Consumers have a right of cancellation in accordance with the following provisions:

You have the right to cancel this contract within fourteen days without giving any reason.

  1. TERMINATION OF THE APP AGREEMENT
    Both parties (you and TIER) have the right to terminate the App Agreement at any time subject to a prior notice to the other party.

  2. MODIFICATIONS
    WE MAY AMEND THESE TERMS FROM TIME TO TIME.

  3. FORCE MAJEURE
    We shall not be responsible for any loss, damage, default or failure which is caused by occurrences outside of our control.

  4. GOVERNING LAW
    These Terms are solely governed by the laws of Germany.

GROUP RIDES TERMS In some cities, we offer you the option to simultaneously rent multiple Vehicles through your User Account and allow other individuals (“ Group Rider“) to use them together in a joint ride (“ Group Ride“). As the initiator and manager of the Group Ride, you will be referred to as the “ Host“.