Terms & Conditions

TERMS AND CONDITIONS FOR USE OF SERVICES IN AUSTRIA

Last update to Terms: 23 September 2025

AUSTRIA – ENGLISH

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY:

SCROLL TO GROUP RIDE TERMS

THE COMPANY PROVIDING SERVICES IS TIER Mobility Austria GmbH, Mariahilfer Straße 36/6, 1070 Wien, Österreich registered in the commercial register at the Commercial Court of Wien under company registration number (“Firmenbuchnummer”) FN 497038p, UID-number: ATU73664867 (HEREINAFTER, FOR THE PURPOSES OF THE THESE TERMS, “TIER”)

If these terms and conditions (“ Terms”) should refer to “ We”, “ Us” or “ Our”, this means TIER Mobility Austria GmbH. These terms and conditions (“ Terms”) govern your (hereinafter “ you” or “ your”)

(i) use of our mobile application (“ App”) following your registration for a User Account (if applicable), and

(ii) rental of our shared electric bikes (“ e-bikes”) and shared electric scooters (“ e-scooters”) (collectively “ Vehicle(s)”) provided by us via our App or via a third party platform authorised by Us (“ Third Party Platform”) from time to time in Austria (collectively “ Services”).

Subject to these Terms, you and TIER enter into a contract for the usage of the App, including the User Account, if applicable (“ App Agreement“). For each rental of a Vehicle you enter into separate contracts with TIER (“ Individual Rental Agreements“) relating to your usage of our Services in Austria.

If you rent a Vehicle through a Third Party Platform, all of these Terms shall apply to your use of our Services except for sections 1 and 5 below. You will also be subject to the Third Party Platform’s terms and conditions in addition and without prejudice to these Terms.

DURING THE REGISTRATION PROCESS FOR OUR APP AND WHEN UNLOCKING A VEHICLE FOR USE VIA THE APP OR VIA A THIRD PARTY PLATFORM YOU MUST AGREE TO THESE TERMS. WE ONLY ALLOW YOU TO USE THE SERVICES IF YOU ACCEPT THESE TERMS SO DO NOT MAKE USE OF THE SERVICES IF YOU DO NOT AGREE TO THESE TERMS.

THERE ARE OTHER TERMS WHICH MAY APPLY TO YOU:

These Terms refer to the following additional terms, which also apply to your use of some or all Services:

• Our privacy policy available at: https://ridedott.com/privacy (“ Privacy Policy”). In order to provide the Services to you, we may need to collect and use your personal information. For example, when you register for a User Account, we may require certain contact information. For further information on what personal information we may collect and how we use it (as well as your rights in relation to your personal information) please read our Privacy Policy.
• Our insurance policies available at: https://ridedott.com/insurance (“ Insurance Policies”), which set out the extent of insurance coverage you may receive when using our Vehicles under an Individual Rental Agreement.

TERMS APPLICABLE TO YOUR USE OF THE SERVICES

You must be at least 18 years of age and have the requisite mental and legal capacity to use our Services.

1. YOUR USER ACCOUNT

You must register for a user account through the App (“ User Account”) before any use of our App and in order to hire Vehicles via our App (“ User Account”). A User Account must be created via the App. In order to set up your User Account the App will prompt you to provide us with (i) certain information about yourself, (ii) a method of payment (details of valid credit card, debit card or other approved payment method), and (iii) any other information or documents required by us.

Your User Account is personal to you, and you will ensure that it is kept secure and not shared with anyone else. When using a Vehicle, you will comply with all security measures communicated to you from time to time in your User Account. You are responsible for all loss and damage arising from your disclosure of your User Account information, or any electronic threats, attacks or fraudulent activity resulting from your failure to safeguard your User Account. You must immediately report any suspicions of unauthorized access to your User Account to support@ridedott.com.

During the use of the Services, you must observe these Terms. If we have reasonable grounds to suspect or become aware of any breach of the Terms, we may suspend or temporarily block access to your User Account until the issue is resolved to our satisfaction.

All applications for User Accounts are subject to our approval, which shall be given on a non-discriminatory basis. We reserve the right to reject any application for a User Account. Registration for a User Account is completed when you receive a confirmation that you can start riding within the App.

2. USE OF VEHICLES

Via your User Account you can rent a Vehicle based on an Individual Rental Agreement. When you unlock the Vehicle in your User Account to start a ride, you enter into an Individual Rental Agreement with TIER for the use of such specific Vehicle. In either case, the Individual Rental Agreement shall be based on these Terms as well as any additional terms which will be displayed to you in your User Account at the time before you unlock the Vehicle.

You are obliged to follow the below rules at all times:

• Age and Capacity: You are at least 18 years old and, when required by local laws, have a valid driver’s license.
• Safety First: Prior to using the Vehicle we recommend you inspect it for damage and test the brakes and throttle. Make sure you constantly monitor the weather and your riding environment during the ride. Should the Vehicle appear defective at any time you should cease using the Vehicle immediately and report it to us.
• Compliance with Laws: You are obliged to conduct yourself in compliance with all applicable laws and regulations, including traffic rules.
• Sole User: You must be the sole user of the Vehicle you have unlocked. It is prohibited to ride with more than one person.
• Handle our Vehicles with Care: You must treat any equipment provided to you with appropriate care, diligence, and safety at all times.
• Restrictions on use of Services: You shall not engage in any prohibited activities such as operating the Vehicle outside of designated areas, using Vehicles in no ride zones, and tampering with the Vehicles.

Starting and Ending a Ride: A ride starts from the moment you unlock a Vehicle in the App and ends when you select the “end ride” option.

Fines: You will be solely liable for any fines or penalties resulting from improper use of a Vehicle. You agree that we can charge any fines or charging costs to your payment method if necessary.

REPORTING ACCIDENTS AND LOSS OR DAMAGE TO VEHICLES: You will report any damages, accidents, or personal injury by contacting us via email. Failure to report an accident may affect your coverage under any insurance provided.

3. INSURANCE: We maintain the required insurance for operation under local laws, which covers third-party liability for accidents arising from your use of the Vehicles.

4. FEES, CHARGES AND PAYMENT

Fees: Fees for the use of Vehicles are charged on a pay-per-use basis, which includes unlock fees and usage fees.

Payment: Payment may be made via credit or debit card you registered in your User Account. Receipts and invoices for your use of Vehicles are available within the App.

5. INTELLECTUAL PROPERTY: You are granted a limited license to use our App solely to enable you to use the Services and for non-commercial purposes.

6. LIMITATION OF LIABILITY: We shall be liable for damages caused intentionally or through gross negligence. Our liability for damages caused by slight negligence is limited.

7. INDEMNIFICATION: You agree to indemnify and hold us harmless against any claims resulting from your misuse of the Services.

8. RIGHT OF CANCELLATION: Consumers have the right to cancel this contract within fourteen days without giving any reason.

9. TERMINATION OF THE APP AGREEMENT: Both parties have the right to terminate the App Agreement at any time subject to prior notice.

10. MODIFICATIONS: We may amend these Terms from time to time and will inform you of the amended Terms.

11. FORCE MAJEURE: We are not responsible for loss or damage caused by occurrences outside of our control.

12. GOVERNING LAW: These Terms are governed by the laws of Austria.

13. GENERAL: Any invalid provision of these Terms shall be struck out and the remainder shall be valid.

14. CUSTOMER SERVICE & COMPLAINTS: For any queries, email us at support@ridedott.com

GROUP RIDES TERMS

In some cities, we offer the option to simultaneously rent multiple Vehicles through your User Account. The terms outlined below apply to Group Rides and are supplemental to the Terms And Conditions for Use Of TIER’s Services.

1. AVAILABILITY: Group Rides are subject to availability.
2. HOST’S RESPONSIBILITIES: The Group Ride must be started through your User Account.
3. COSTS: All costs associated with Group Rides will be charged to your User Account.
4. LIABILITY: You are fully responsible for all costs related to a Group Rider’s use of the Services during Group Rides.
5. INDEMNIFICATION: You agree to indemnify us against any misuse of the Services during Group Rides.