Can I still use the MyTIER feature in the Dott app? | Dott Help Centre
While TIER services have transitioned to Dott in many cities, the MyTIER feature is still accessible in the TIER app for users who previously purchased a MyTIER GO e-scooter.
This feature is only for private MyTIER scooter owners. It allows you to connect your scooter via Bluetooth, and provides basic functions like locking and unlocking the vehicle.
Please note:
- Dott does not support MyTIER scooters.
- This feature is no longer being updated and is not part of the Dott app.
- MyTIER support information (e.g., warranty, manuals, T&Cs) is still available at: https://mytier.app
How to access the MyTIER feature in the TIER app:
- Open the TIER app (you may see a message recommending the Dott app — you can ignore this for now).
- Tap the menu icon (three horizontal lines) in the top-left corner of the screen.
- Select Help & Safety.
- Tap Discover myTIER.
- Follow the on-screen instructions to connect your scooter via Bluetooth.
You’ll then see your scooter and can control Lock / Unlock from that screen.
Need more help?
If you need information about your MyTIER scooter (e.g., charging, accessories, returns), visit the official support site: