In some cities, you’ll need a valid ID, passport, or driver’s license to ride a Dott. Per the city’s request, we check this for insurance purposes and to ensure you’re [old enough to ride](https://ridedott.elevio.help/en/articles/200-how-old-do-i-have-to-be-to-ride).

If necessary, we’ll ask you to scan your ID with our trusted third-party vendor before you start a ride. Alternatively, you can verify your ID through this [link](https://app.ridedott.com/idVerification) (open in-app). The process only takes a minute or two, then you’re ready to go!

**ID wasn’t accepted?** Make sure that

- You’re 18 years old
- Your Dott account information must match your legal ID
- Your ID is valid. Below are the accepted documents and the countries where ID verification is currently required.
  - 🇬🇧 **UK**: [Driver’s license](https://ridedott.elevio.help/en/articles/175-do-i-need-a-driving-license-to-ride-a-dott) required.
  - 🇫🇷 **France**: (Paris - optional, Lyon): National ID, Driver’s license, Passport, Residence permit
  - 🇮🇹 **Italy** (Turin, Milan, Monza, Varese, Verona, Jesolo, Rome, Arezzo, Modena): National ID, Driver’s license, Passport, Residence permit
  - 🇮🇱 **Israel**(Tel Aviv),
    - for Israeli-issued documents: a National ID is accepted if you hold a valid theory test certificate or a [Driver's License](https://ridedott.elevio.help/en/articles/175-do-i-need-a-driving-license-to-ride-a-dott) is required.
    - For foreign-issued documents: Passport required.
  - **🇧🇪 Belgium:**(Brussels) National ID, Driver’s license, Passport, Residence permit
- Ensure you select the correct Issuing county & ID type of the document you wish to upload
- You’re scanning the original document – photocopies aren’t accepted
- You scanned the back of your ID if required
- If a selfie is required, you position yourself in the center of the camera and then move your face left and right to show both sides
- There’s no glare or bright light causing reflections
- All four edges of your ID are visible within the image
- All information on the ID is clear and legible – no details are blurred or covered

If you’re still having issues, you can contact us [here](https://app.ridedott.com/contactUs), or go to “ **Help & legal**” then “ **Contact us**” in the app – we’re happy to help!

Also check: [Do I need a driving license to ride a Dott?](https://ridedott.elevio.help/en/articles/175-do-i-need-a-driving-license-to-ride-a-dott)